Refund policy

We have a 24 hour return policy, which means you have 24 hours after receiving your item per delivery of mail carrier to request a return. 

To be eligible for a return in case of dead on arrival, severe damage, etc, photographic proof must be provided. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at arman1190@charter.net. Please note that returns will need to be sent to the original address 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Additional shipping supplies such as heat/ice packs are not refundable. 

You can always contact us for any return question at arman1190@charter.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (plants), custom products (such as special orders or personalized items). Please reach out to us if you have questions or concerns about your specific item. 

We do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please reach out to us to facilitate the exchange so we can ensure you get the item/s you would like as many products are limited in availability. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at arman1190@charter.net.